Kamis, 26 Desember 2013

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The Hero and the Outlaw: Building Extraordinary Brands Through the Power of Archetypes, by Margaret Mark, Carol Pearson, Carol S. Pearson

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The Hero and the Outlaw: Building Extraordinary Brands Through the Power of Archetypes, by Margaret Mark, Carol Pearson, Carol S. Pearson

A brand’s meaning―how it resonates in the public heart and mind―is a company’s most valuable competitive advantage. Yet, few companies really know how brand meaning works, how to manage it, and how to use brand meaning strategically. Written by best-selling author Carol S. Pearson (The Hero Within) and branding guru Margaret Mark, this groundbreaking book provides the illusive and compelling answer. Using studies drawn from the experiences of Nike, Marlboro, Ivory and other powerhouse brands, the authors show that the most successful brands are those that most effectively correspond to fundamental patterns in the unconscious mind known as archetypes. The book provides tools and strategies to:
• Implement a proven system for identifying the most appropriate and leverageable archetypes for any company and/or brand
• Harness the power of the archetype to align corporate strategy to sustain competitive advantage

  • Sales Rank: #40010 in Books
  • Published on: 2001-02-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.30" h x 1.30" w x 6.40" l, 1.64 pounds
  • Binding: Hardcover
  • 400 pages

From Booklist
Pearson is the president of the Center for Archetypal Studies and Applications and the author of The Hero Within: Six Archetypes We Live By (1998) and a coauthor of Magic at Work: Camelot, Creative Leadership, and Everyday Miracles (1995). Mark is a consultant specializing in business strategy and brand management. Pearson's work is based on Jungian psychology, which holds that archetypes are forms or images of a collective nature, which occur not only as myths but also as individual products of the unconscious. Using examples from advertising and marketing and consumer, popular, and organizational culture, she and Mark show that successful brands draw on responses to such archetypes as the hero, outlaw, lover, sage, magician, creator, and innocent, and that these responses cross lifestyle and cultural boundaries. They examine ways to determine which archetypal meaning is best for one's brand and provide a model for doing so. David Rouse
Copyright � American Library Association. All rights reserved

Review
Using examples from advertising and marketing and consumer, popular, and organizational culture, Pearson and Mark show that successful brands draw on responses to such archetypes as the hero, outlaw, lover, sage, magician, creator, and innocent, and that these responses cross lifestyle and cultural boundaries.

From the Back Cover

A System of Meaning Management

The first-ever systematic approach to successful brand meaning

"This book illuminates the most ancient grooves in our mental architecture, which Carol Jung described as "archetypes", and shows how they can be employed to bring meaning and profit to a brand. There is a nascent power here, which, if understood correctly, can bring a rare vitality to a brand or a corporation."
��From the Foreward by Alex Kroll
former Creative Director,
CEO and Chairman of Young & Rubicam

Some brands are so extraordinary that they become larger-than-life, symbolic of entire cultures, and used and admired by consumers the world over.

But in spite of all the books and banter about branding, few companies come even close to developing iconic identities for their brands.

New Internet brands are being born every minute, with lots of flash and fanfare, but often with no real human connection to make them truly relevant. At the same time, mature brands are diluting their identities in an attempt to respond to shifting trends, while other others attempt to graft meaning onto products in artificial and ineffectual ways.

As a result, millions of advertising and promotional dollars are being squandered.

Understanding and leveraging archetypal meanings-that is, finding the soul of your brand and then expressing it in ways that tap into universal feelings and instincts��are key prerequisites to effective marketing in today's intensely competitive and complex environment. Archetypes��which can be found in reoccurring patterns in art, literature, myth and fables��show us the way. Carol Pearson and Margaret reveal that when these deep psychic imprints are understood and employed, brands not only gain meaning, but companies can also gain market share and increase shareholder value.

Yet, until now, no system has been available to help guide the management of archetypal meaning. Best-selling author Carol Pearson has spent 30 years developing systematic psychological frameworks and applying and field-testing them in business and educational settings.

Margaret Mark is the strategist behind many of today's most enduring and successful brands, from AT&T and Kraft Foods to General Motors and Madison Square Garden. Together, Mark and Pearson have created the first systematic methodology for leveraging archetypal meanings to build successful brands.

In an easily accessible way, The Hero and the Outlaw offers a clearly structured system that all business and marketing professionals can follow and replicate. After presenting the compelling concept of archetypal meaning, the authors demonstrate specific methods for implementing this concept into real-world setting, including: how to understand the deep meaning of your product category and "claim" it for your brand, how to assess the competitive landscape from an archetypal perspective, how to connect with customers more deeply, and how to tell your brand's story in a way that echoes the most enduring and beloved story patterns, the world over.

Readers will learn how to strip away surface information to discover the deeper core meanings that can make a product, service, or organization a winning brand. Illuminating the untapped potential underlying every stage of the marketing mix, the authors also show how the brand story begins with the product itself, and can be communicated not only in the advertising, but also in event marketing, public relations, organizational culture/policies, and philanthropic efforts. Such efforts flow naturally when a company knows its core values and lives the great story of the archetype that embodies them. The books' fascinating culmination puts it all together with an illumination of how the deep meaning of a product category, itself can inspire a unique and compelling brand identity. This final chapter also shows how products can be effectively marketed in ways that reinforce positive potentials within customers and the society as a whole--and generally, do no harm.

A first in business literature, The Hero and The Outlaw offers both a fascinating examination of those few extraordinary brands that have already achieved archetypal status, as well as a sound and proven methodology readers can use to achieve their own iconic brand identity-an identity that will withstand the test of time, cross lifestyle and cultural boundaries, and translate into exceptional success.

Praise for The Hero and the Outlaw

"For those wise enough to use this system, the outcome will be consistently more powerful brands and higher ROI. I have seen it applied, and it works every time."
��Peter Georgescu, Chairman Emeritus, Young & Rubicam

"Mark and Pearson are true humanists. They apply their understanding of common psychic experiences in the unlikely arena of advertising, and then expertly guide marketers to manage their brands' meaning to maximize their commercial effectiveness without causing negative social effects."
��Ruth Wooden, President of the National Parenting Association and former ten year President of the Advertising Council

"This provocative and insightful book could and should revolutionize the world of marketing."
��Margaret Wheatley, best-selling author, Leadership and the New Science and co-author, A Simpler Way

"What a great concept! Anyone with a genuine interest in marketing and branding will find this provocative and enlightening book extremely valuable."
��Bob Wehling, Global Marketing Officer, Proctor & Gamble

"The Hero and the Outlaw will soon become the guiding light, the port in the storm, that will make our meandering and lengthy creative journey light years faster. I only wish it had been written years earlier."
��Linda Kaplan Thaler, President and CEO, The Kaplan Thaler Group

"It reads with the fascination of fiction, and it provides a last remaining hope for managing any meaningful brand differentiation in the marketplace today."
��Arlene Brickner, Vice President Creative Services and Public Relations, Coach

Most helpful customer reviews

0 of 0 people found the following review helpful.
Five Stars
By amy zander
A great book for anyone interested Brand Strategy for any type of business. A must read!

32 of 33 people found the following review helpful.
Understanding brand power through archetypes
By Cathy
For those marketers who have always had a secret predilection for using their intuition, who've harbored a belief in the hidden power of the right 'fit' in a message - The Hero and The Outlaw reads like a long, drawn-out ahhhhhhhh. Like scratching an itch. Like constant light bulbs going off in your brain, one after another. It drives to the central question behind all the 'buzz' about branding - in what exactly, and where exactly, resides the buried power of a brand? What is its hidden deep source? How come a brand 'pushes our buttons?'
The simple, graceful and very fitting answers are given by Margaret Mark and Carol Pearson in their new book The Hero and The Outlaw - Building Extraordinary Brands Through the Power of Archetypes. When a brand taps into one of their twelve major archetypes, and does so in a way that feels right and appropriate, then the brand 'works.' Consumers respond, a channel of understanding is opened, the message is received.
The twelve archetypal categories which Pearson and Mark use for their analysis are: Creator, Caregiver, Ruler, Jester, Regular Guy/Gal, Lover, Hero, Outlaw, Magician, Innocent, Explorer, Sage. For instance: Williams-Sonoma is a 'creator' brand, and so is going to carry meaning and resonance for consumers who want to craft something new in their lives. Ivory Soap is the 'purest' example of the Innocent archetype. And if Nike is a Hero brand, you can be sure that the Harley-Davidson brand is an Outlaw archetype.
While all the right brain, intuitive marketers are delighted to consider such a workable and insightful way of thinking about branding, rest assured, their more left brain associates have not been 'left' behind. In an wonderfully holistic way, the archetypal wisdom of Jungian author Carol Pearson is met, like yin with yang, in the rigor, testing and real world measurements of Margaret Mark during her 16-year career at Young & Rubicam's senior levels. Like a one-two punch, Pearson and Mark support intuition with quantitative reason, and round out data with connected imagination.
I learned from this book. Advertisements look different to me now, and I can better perceive when a brand is being true to its self and effective in its message (and sometimes, I now know why). Pearson and Mark's idea that using archetypal patterns can be a more morally responsible way of branding, is a small but intriguing thought, offered almost parenthetically.
Very few business books lead me to what feels like an 'epiphany.' (Tom Peters' Search for Excellence did when I first read it in 1989; so did Sally Helgesen's The Female Advantage in 1990, and Margaret Wheatley's Leadership and the New Science a few years ago.) To me, this book feels as though it contains the same sort of breakthrough thinking, but in terms of how to communicate, with power, in an information-saturated world. I highly recommend it. [475 words]
Cathy Brillson ...the idea farmer
ideafarm@rcnchicago.com

5 of 6 people found the following review helpful.
This title provides innovative marketing concepts
By A Customer
Margaret Mark and Carol S. Pearson have wrote a book combining archetypal, mythic figures with modern day marketing. There are many time-tested concepts behind the consumer products we buy and use everyday. At times, we may feel a connection to a product because it's association has been in our archetypal consciousness for many years.
One criticism I have is the book gets into a little too much detail about specific projects and study methods. This happens when the authors talk about clients they have worked with. I don't mean the book is one long advertisement for their marketing consultant services, it is not.
You might appreciate how they relate a core group group of archetypes and how they relate to contemporary consumers. Such as Outlaw, Hero, etc. I found myself comparing these with what is generally called "demographics" and looking for possible fits, depending on the product or services sold.
What I very much appreciate is their mention of those who "manage meaning" have a responsibility to act ethically and think through their advertising and marketing campaigns. Having worked in consumer products and now in advertising, I know this is often not the case.
You'll get a lot out of this read.

See all 32 customer reviews...

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Rabu, 25 Desember 2013

[W290.Ebook] Fee Download Liquor Lollipops: Lip-Smacking Hard Candy Recipes, by Kristina Maury

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Liquor Lollipops: Lip-Smacking Hard Candy Recipes, by Kristina Maury

Who says lollipops are just for kids?

Inside this fun, little gift book, you'll find twenty easy recipes for cocktail inspired lollipops. Kristina Maury, founder of Luxe Lollies, shares beautifully presented lollipops in an array of boozy flavors. Inside you'll discover tips and techniques to help you make your own delicious lollipops!

Enjoy amazing flavor combinations, such as:

Jalapeno Margarita

Mint Julep

Chocolate Peppermint Martini

Birthday Cake Shot

Mojito

These candies are perfect for wine lovers, bridal showers, birthdays, and holiday parties.

  • Sales Rank: #833995 in Books
  • Brand: Rock Point
  • Published on: 2015-07-07
  • Original language: English
  • Number of items: 1
  • Dimensions: 6.63" h x .50" w x 6.63" l, .0 pounds
  • Binding: Hardcover
  • 76 pages

About the Author

Kristina Maury founded Luxe Lollies in 2012. Bored with the traditional candy flavors found in stores (cherry, orange, lemon, grape, etc...), she decided to create a line of gourmet hard candies in more sophisticated flavors like Pear Rosemary Champagne Spritzer (best-seller), Lavender Vanilla Mint and Pistachio Rose Cardamom (to name a few).

In addition to its lollipop sales, Luxe Lollies started a charity called Project Lollipop after being contacted by a few customers who, for various reasons, have non-functioning stomachs and can no longer eat solid food but can still enjoy lollipops (note: some people with non-functioning stomachs can't eat sugar). Because Luxe Lollies come in a large variety of flavors, they are a unique way for people in this predicament to enjoy the taste of foods they can no longer eat. Starting out, Project Lollipop will donate a few batches a month to ill children who need a sweet-pick-me-up. In March 2014, Project Lollipop sent its first batch of lollipops to Matthew Cech, a nine-year-old boy with mitochondrial disease who loves lollipops. www.luxelollies.com

Most helpful customer reviews

2 of 2 people found the following review helpful.
Very creative and fun book!
By Arthur Mantas
Very creative and fun book!! The images are truly lip-smacking! Recipes are super easy to follow and the lollipops make for great party favors and gifts. I never thought I could make my own lollipops and was surprised how delicious they came out to be.

1 of 1 people found the following review helpful.
So fun!!
By Bradley
This was such a fun a book with a bunch of great and creative ideas. This is both a great gift and a perfect book for my recipe library. The lollipops I've made from the recipes have all turned out great and were the hit of our party last weekend. I decided to get the book because I've ordered Lollipops from the author and her Luxe Lollies company as well as from her new candy brand Sugar Cube which were so amazing I thought I'd give it a shot. I'm not sure mine turned out as well but it was an absolute blast trying with ideas from this book!

1 of 1 people found the following review helpful.
Tasty treats at my fingertips!
By Abena Amoafo-Yeboah
I really love this book! The images are great and the recipes are easy to follow. It has so many creative ideas for treats at my next event. It makes that childhood treat and guilty pleasure fun for adults too. It makes for a great gift and is a must have in every kitchen!

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Selasa, 24 Desember 2013

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  • Published on: 1700
  • Binding: Hardcover

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Senin, 23 Desember 2013

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THE TUSCAN TYCOON'S PREGNANT HOUSEKEEPER (Harlequin comics), by Christina Hollis

On vacation, Alessandro finds a bit of comfort in his temporary housekeeper, Michelle. Their quick fling leads to an unexpected pregnancy, and Alessandro moves Michelle to his estate to make sure the child comes into the world away from the prying eyes of the paparazzi. Can Michelle survive the gilded cage she’s now forced to live in?

  • Sales Rank: #103360 in eBooks
  • Published on: 2015-12-04
  • Released on: 2015-12-04
  • Format: Kindle eBook

Most helpful customer reviews

1 of 1 people found the following review helpful.
This harlequin is a good romance but it needed more to make it complete more of his history and hers as well.
By Yvonne ojeda
I rate this as a seven due to its lack of history for both characters it needed more on her mother and more emotion when he realized his feelings.

See all 1 customer reviews...

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[S156.Ebook] Ebook Download The Curated Closet: A Simple System for Discovering Your Personal Style and Building Your Dream Wardrobe, by Anuschka Rees

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The Curated Closet: A Simple System for Discovering Your Personal Style and Building Your Dream Wardrobe, by Anuschka Rees

Is your closet jam-packed and yet you have absolutely nothing to wear? Can you describe your personal style in one sentence? If someone grabbed a random piece from your closet right now, how likely is it that it would be something you love and wear regularly?

With so many style and shopping options, it can be difficult to create a streamlined closet of pieces that can be worn easily and confidently. In The Curated Closet, style writer Anuschka Rees presents a fascinatingly strategic approach to identifying, refining, and expressing personal style and building the ideal wardrobe to match it, with style and shopping strategies that women can use every day. Using The Curated Closet method, you’ll learn to:

��������� Shop smarter and more selectively
��������� Make the most of your budget
��������� Master outfit formulas and color palettes
��������� Tweak your wardrobe for work
��������� Assess garment fit and quality like a pro
��������� Curate a closet of fewer, better pieces

Including useful infographics, charts, and activities, as well as beautiful fashion photography,�The Curated Closet�is the ultimate practical guide to authentic and unique style.


From the Trade Paperback edition.

  • Sales Rank: #20633 in eBooks
  • Published on: 2016-09-20
  • Released on: 2016-09-20
  • Format: Kindle eBook

Review
"it never hurts to take inventory of what's in your closet already in order to make good decisions when you're staring at a pile of "yeses" in the dressing room. That's where Berlin-based blogger Anuschuka Rees comes in. . . [she]�is dedicated to helping women curate their perfect wardrobes using all kinds of handy charts, infographics, and lists that make the process less emotional and more data-oriented."
– Glamour.com

"Fans of the author's blog, Marie Kondo devotees, and anyone who's tired of having a full closet but 'nothing to wear' will treasure this superb resource."
– Stephanie Klose, Library Journal�

"Does your weakness for sales leave you with clothing you’ll never wear? Do you love buying dressy clothes but seldom have an occasion to wear them? Do you have a full closet but still have trouble finding something to wear? Style blogger Anuschka Rees may have a solution for you. In�The Curated Closet. . .she outlines how to analyze your wardrobe and lifestyle. She counsels discipline, suggesting you make a list of the items you need and shop with that list in hand, looking for quality and durability."
– The Boston Globe

"Lifestyle blogger Rees’s first book, based on the blog�Into Mind, is a fun and practical guide to discovering one’s personal style. The goal is for women to easily choose an outfit that they like every single morning, to wear a large portion of clothes from their closet, and to be able to dress for their own lifestyles. Focusing on what one likes to wear and what one does most often, Rees provides a variety of methods to achieve a wardrobe that works. To begin, readers are encouraged to document their own outfits for two weeks (taking a photograph every day), observing their favorite and least favorite looks, colors, fits, and garments. From there, Rees advises readers on how to revitalize their personal style and build a fully wearable wardrobe. The book uses simple but eye-opening graphics to emphasize its points, such as side-by-side pie charts comparing lifestyle to current wardrobe. Refreshing and thorough, Rees delivers a fashion-forward guide that’s awesomely sensible."
– Publishers Weekly

“Have you ever walked out of your house only to later regret your less-than-perfect clothing choices? The Curated Closet�[is] about ten steps above and beyond most other closet make-over books. You'll get a walk-through into building a dream wardrobe that you will actually be happy to wear. Author Anuschka Rees guides the reader through a series of questions that will hone choices to your personality and your varied lifestyles. (Hiking, office work, semi-formal, hanging out, etc.) Once the wardrobe is pared down to what you really need, Rees works on teaching methods to put together outfits that work. In her own words, she'll teach 'the secret to making sure you never again have nothing to wear.' I heartily recommend The Curated Closet to anyone who has ever stood in front of their closet, baffled by its contents.”
– Tracey Trudeau, Powell's Books

“In a world inundated with fast fashion and rapidly changing trends, it’s easy for our closets to become graveyards of misguided purchases. In the midst of plenty, identifying our personal style can feel harder than ever. Anuschka Rees’s�The Curated Closet is a smart, straightforward manual that encourages readers to discover what they like and to develop a wardrobe that makes getting dressed easier. Anuschka's pragmatic book should be required reading for anyone familiar with staring at a closet full of clothes and still feeling like they don't have a thing to wear.”
– Erin Boyle, author of Simple Matters

“This chic, thoughtful book is full of genius methods for taking control of your look, your habits, your budget, and your wardrobe. Best of all, it helps you discover your own unique style rather than follow the trends—authenticity is always in fashion!”
– Alison Freer, author of How to Get Dressed

About the Author
ANUSCHKA REES is a writer and the creator of Into-Mind.com, the go-to online source for all things personal style and minimalism. She has a master's in social psychology from the London School of Economics and has spent years studying the intricacies of human decision making, which she's used to develop her unique system of personal style-defining techniques.

Most helpful customer reviews

114 of 117 people found the following review helpful.
Great Approach to Creating / Managing A Wardrobe
By D.S.
If you are frustrated by the standard quizzes and capsule rules -- pick up this book.

Anuschka lays out a detailed approach to developing your personal wardrobe. She stresses that personal style is very different from being fashionable. She explains when a capsule makes sense, when a "curated" wardrobe makes sense, and how to blend both. Most importantly, she teaches you how to define your own clothing rules. She does not provide lists or pictures of what works together -- that's your homework. She does provide completed samples of each assignment. Do not purchase if you want a quick, do-it-in-one-afternoon guide. It was work; however, I have a clear set of personal rules, fabric preferences, and outfit formulas. Pieces a quick-capsule-approach guided me to discard or pack-away are now in purposeful use!

While Anuschka is exceptional on the wardrobe element, I was only able to follow everything based on previous work. I'd be a bit lost on color, personalized style words, and garment basics without the prior read of Bobbie Thomas, The Power of Style (similar approach with clearer guidance on personal style & color palettes), Nancy Nix-Rice, Looking Good Every Day (required text for FIT NY Image Consultants), and Jennifer Scott, Lessons From Madame Chic (light-hearted stories underscoring and explaining personal style, quality, upkeep, yep, no quizzes her either). For me, understanding the fundamentals allowed me to maximize Anuschka's approach.

Having read those books, Anuschka is exceptional at the final mechanics of building and updating a wardrobe that meets YOUR needs and style personality. Really, no book can do it all. The Curated Closet is the final piece to my personal style & wardrobe journey!

Madame Chic -- put me in the proper mindset
Looking Good Everyday -- provided the nuts and bolts
The Power of Style -- prompted detail work on my style personality, color palette, and clothing details
The Curated Closet -- solidified my rules, set my outfit formula, and established an on-going "curating" approach

52 of 54 people found the following review helpful.
Best wardrobe overhaul method out there!
By stefany9579
I've been doing capsule wardrobes and working on editing my closet for the last two years. Here's what I love about The Curated Closet, and why I think it's better than the other wardrobe overhaul methods I've tried:

First of all, none of it is cookie-cutter; it's about what works for YOU. It starts with a look at your current outfits (as opposed to pieces in your wardrobe). She asks you to take pictures of your outfits for two weeks and then looks at your FAVORITE outfits, that you felt the best in, and helps you analyze them to figure out WHY you love them and then build your whole wardrobe around those elements. This is different from every other challenge I've looked at, which have you look at all the clothes you WORE and build your wardrobe around the pieces you wore, which is NOT the same as building it around your favorite outfits. For me, I had a lot of favorite pieces, mixed with filler pieces that I only felt "meh" about, and consequently only felt okay about the outfits, even though they had some of my favorite pieces. No more "meh"!!!

Walking away from this book I am purging a good chunk of my wardrobe (again; I'm down to less than 40 items now) but now have a clear set of guidelines for building it back up. I have a color palette, a couple of go-to outfit formulas, and a very specific but concise shopping list, of what I want to add, in order of priority. I finally feel like I've reached an end-goal and don't need to purge anymore! All that's left is to find the few pieces on my shopping list, and enjoy finally having my ideal wardrobe. Thank you for writing this book Anuschka Reeves, and thank you to Caroline at the Un-Fancy blog for recommending it!!

4 of 4 people found the following review helpful.
Helpful, grounded and a delight to read!
By Rebecca
A delight to read & very, very helpful.

I started paying attention to my style about 4 years ago... and it was a messy first couple of years. Two years ago, I fell in love with the capsule wardrobe concept. It completely transformed the way I shopped, thought about clothes and got dressed in the morning. Love it! I'm now transitioning into a wardrobe that is less structured and even more awesome -- and this book was so helpful and illuminating.

The things that I especially loved include the styling challenges (it really opened my eyes about what I can do with my closet -- and what I was missing from an accessories standpoint), the tips on how to buy quality (it instantly made me a better shopper) and the detailed information on choosing a color pallet. I'm taking a step away from my historical color pallet this fall and this book made me feel more confident in those choices.

Overall, a delightful read and a sane, resonant voice to guide you through dressing in a way that is more "you" and less everyone else.

Downsides: the styles displayed in the book just didn't resonate with me (I love saturated color... and they seemed to be very summery) -- but it really wasn't an impact.

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Minggu, 22 Desember 2013

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Measuring Customer Service Effectiveness, by Sarah Cook

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

  • Sales Rank: #3256587 in Books
  • Brand: Brand: Gower Pub Co
  • Published on: 2004-10-28
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.50" h x 6.75" w x .75" l, 1.01 pounds
  • Binding: Hardcover
  • 174 pages
Features
  • Used Book in Good Condition

Review
'Anyone wishing to know how to approach the introduction of measurement within their business, could pick up this book and with the assistance of the useful checklists and toolkits , immediately start implementation.' Tracey Orr, Culture and Service Manager, Midlands Co-operative Society Limited, UK. '...this book explains how to put the customer at the centre of our decision making to avoid costly mistakes and deliver meaningful business results.' Mandy Spooner, Head of Organisational change, RAC plc. 'The author of this book offers an ensemble of concrete methods and twchniques that aim to measure the effectiveness of managing customer relations, from preparing the tools to getting the most from the results.' EFMAS, Februaury 2005 'I am impressed with the thoroughness of detail in each chapter. Essentially, the content of the book is presented in a ready-to-use format and as a one stop shop, the book hits the mark. The target audience for this book is practioners and you will get your money's worth. I'm impressed enough by the content and presentation of this book to have a look at the four other books by Ms. Cook.' Leadership and Organizational Development. 'Sarah Cook's book is a valuable resource for any organization attempting to develop, maintain or improve the quality of their customer service.' Terri Feldman Barr, Miami University, Ohio, U.S.A.

About the Author
Sarah Cook is Managing Director of service excellence consultancy, Stairway Consultancy and author of Compendium of Questionnaires and Inventories Volumes 1 and 2, Compendium of Customer Service Questionnaires, and Process Improvement, all published by Gower.

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Rabu, 11 Desember 2013

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Brewing, by Michael J. Lewis, Tom W. Young

Brewing is designed for those involved in the malting, brewing, and allied industries who have little or no formal training in brewing science. While some elementary knowledge of chemistry and biology is necessary, the book clearly presents the essentials of brewing science and its relationship to brewing technology. Brewing focuses on the principles and practices most central to an understanding of the brewing process, including preparation of malt, hops, and yeast; the fermentation process; microbiology and contaminants; and finishing, packaging, and flavor. The second edition gives more emphasis to engineering and technological aspects, with the three new chapters on water, engineering and analysis. Brewing, Second Edition, is both a basic text for traditional college, short, and extension courses in brewing science, and a basic reference for anyone in the brewing industry.

  • Sales Rank: #268853 in Books
  • Published on: 2013-10-04
  • Released on: 2013-10-04
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.02" h x .93" w x 5.98" l, 1.25 pounds
  • Binding: Paperback
  • 398 pages

Review

Praise for the second edition:
"Brewing, Second Edition, presents the subject of brewing science and practice in an easy-to-read format with excellent illustrations and gives a good grounding in the subject. ...an excellent survey of the science and technology of malting and brewing, suitable both for students of biotechnology in general and as a basic reference for anyone in the brewing industry. Overall, ...a useful introductory text for anyone interested in the technical aspects of the brewing process."
(Food Technology, June 2003)


"… these chapters provide a sound basis for the brewing process, with clear expositions of critical steps such as extraction in mashing and metabolism in fermentation."
(American Society of Brewing Chemists Newsletter, 63:2, 2003)

Praise for the first edition:
"This book presents the essentials of brewing science and is a useful guide for students and professional brewers."
(Food Science and Technology Abstracts)
"...an excellent survey of the science and technology of malting and brewing, suitable both for students of biotechnology in general and as an introduction for specialized students of brewing."
(Society for General Microbiology Quarterly)

Most helpful customer reviews

22 of 24 people found the following review helpful.
Excellent Introduction To Brewing Science
By David B. Hiett
In the interest of full disclosure, I was a student of Dr. Lewis at UC Davis so I might be partial to his take on brewing. Nonetheless, this is an excellent distillation of the authors decades of research and practical experience in all levels of brewing from craft brewing to regional breweries to large national breweries. The authors effectively screen out much of the minutiae that could clog an introductory text. Likewise, the authors are cognizant that many of the readers of the book will lack extensive science backgrounds and make it very accessible to audiences with some minor science training.

If you are interested in understanding the underlying science of brewing this is the book for you. Skip the George Fix book on brewing, it's full of errors and lacks an overall unifying narrative. Lewis and Young are both biochemistry Ph.D.s and have conducted massive amounts of research into all the areas that this book covers, yet they couple this research with a practical framework that makes it suitable for practicing brewers not just academics.

14 of 14 people found the following review helpful.
Great book for brewers wanting to know more
By B. Wild
This book gets deep into the science of brewing. If you are a brewer that wants to know more "why" than "how", you will get your money's worth. The drawings for illustrations are well placed, but some may be better with pictures. While most of the science goes over your head unless you have a chemistry background, it is written in a way that you can still grasp the concepts presented. I may read this a second time just to reinforce these. The other thing that I like is it not only the chemistry and science part, but brewing equipment (for BREWERIES, not homebrew equipment!) is covered in great detail in its function and purpose as well. I recently took a tour of New Glarus Brewing and noticed this book on the shelf of the QA/Lab guy's office. A well-written advanced brewer's book.

2 of 2 people found the following review helpful.
Great Read
By Scrambler
Tired of non technical, outdated, overly simplistic brewing books from homebrew shops? Then this is your book. Great detail (yikes I for got my O-chem from college) for the brewer or homebrewer who wants to know more about brewing.

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Selasa, 10 Desember 2013

[R564.Ebook] Ebook Shadows Over Baker StreetFrom Del Rey

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Shadows Over Baker StreetFrom Del Rey

Arthur Conan Doyle’s Sherlock Holmes is among the most famous literary figures of all time. For more than a hundred years, his adventures have stood as imperishable monuments to the ability of human reason to penetrate every mystery, solve every puzzle, and punish every crime.

For nearly as long, the macabre tales of H. P. Lovecraft have haunted readers with their nightmarish glimpses into realms of cosmic chaos and undying evil. But what would happen if Conan Doyle’s peerless detective and his allies were to find themselves faced with mysteries whose solutions lay not only beyond the grasp of logic, but of sanity itself.

In this collection of all-new, all-original tales, twenty of today’s most cutting edge writers provide their answers to that burning question.

“A Study in Emerald” by Neil Gaiman: A gruesome murder exposes a plot against the Crown, a seditious conspiracy so cunningly wrought that only one man in all London could have planned it–and only one man can hope to stop it.

“A Case of Royal Blood” by Steven-Elliot Altman: Sherlock Holmes and H. G. Wells join forces to protect a princess stalked by a ghost–or perhaps something far worse than a ghost.

“Art in the Blood” by Brian Stableford: One man’s horrific affliction leads Sherlock Holmes to an ancient curse that threatens to awaken the crawling chaos slumbering in the blood of all humankind.

“The Curious Case of Miss Violet Stone” by Poppy Z. Brite and David Ferguson: A girl who has not eaten in more than three years teaches Holmes and Watson that sometimes the impossible cannot be eliminated.

“The Horror of the Many Faces” by Tim Lebbon: Dr. Watson witnesses a maniacal murder in London–and recognizes the villain as none other than his friend, Mr. Sherlock Holmes.

With these and fourteen other dark tales of madness, horror, and deduction, a new and terrible game is afoot.

The terrifyingly surreal universe of horror master H. P. Lovecraft bleeds into the logical world of Sherlock Holmes, Sir Arthur Conan Doyle’s champion of rational deduction–in these brand-new stories by twenty of today’s top horror, mystery, fantasy, and science fiction writers, including:

• Steven-Elliot Altman
• Elizabeth Bear
• Poppy Z. Brite
• Simon Clark
• David Ferguson
• Paul Finch
• Neil Gaiman
• Barbara Hambly
• Caitlin R. Kiernan
• Tim Lebbon
• James Lowder
• Richard A. Lupoff
• F. Gwynplaine McIntyre
• John Pelan
• Steve Perry
• Michael Reaves
• Brian Stableford
• John P. Vourlis
• David Niall Wilson & Patricia Lee Macomber

  • Sales Rank: #272299 in Books
  • Published on: 2003-09-30
  • Released on: 2003-09-30
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.29" h x 1.35" w x 5.77" l,
  • Binding: Hardcover
  • 464 pages

From Publishers Weekly
Arthur Conan Doyle and H.P. Lovecraft were masters of mood and suggestion, qualities in short supply in this anthology collecting 18 all-original tales in which Sherlock Holmes and other Doylean characters confront various Lovecraftian horrors. A few contributions amount to cinematic action-adventure stories better suited to Indiana Jones, while perhaps the most atmospheric entry, Caitlin R. Kiernan's "The Drowned Geologist," with its sly Dracula allusions, relates more closely to her novel Threshold than to the book's theme. The more successful tales tend to adhere to traditional Holmesian scenarios, such as those by the two editors: Pelan's "The Mystery of the Worm" puts a neat Lovecraftian twist on one of Dr. Watson's untold cases, while Reaves's "The Adventure of the Arab's Manuscript" makes imaginative use of an unexpurgated copy of the Necronomicon found in an Afghan cave. Just as good are Richard A. Lupoff's "The Adventure of the Voorish Sign" and Poppy Z. Brite and David Ferguson's "The Curious Case of Miss Violet Stone." F. Gwynplaine MacIntyre's "The Adventure of Exham Priory" takes the humor prize for an egotistical quip from the master detective, who alludes to the cosmic conclave of human and alien minds in HPL's "The Shadow Out of Time": "I was offered a chance to commune with intellects nearly the equal of my own."
Copyright 2003 Reed Business Information, Inc.

From Booklist
Here's a real treat for fans of Sherlock Holmes, H. P. Lovecraft, and everyone in between: 20 original stories by writers of horror and fantasy. Neil Gaiman is here, along with Barbara Hambly, Richard Lupoff, Brian Stableford, Poppy Z. Brite, and many more. The premise is engaging: What if the world of Holmes, the world's most logical and rational detective, intersected with the world of Lovecraft, where logic and rationality have little meaning? These are stories about strange beasts, men cursed to death, and the walking un-dead. Most feature a powerful narrative voice. One stars Irene Adler and takes place nearly a decade before the events recounted in the classic Conan Doyle story, "A Scandal in Bohemia." Another is narrated by H. G. Wells. Mycroft Holmes, Sherlock's brother, appears in one tale; still another has Dr. Watson becoming Holmes' client. The stories, set between 1881 and 1915, are uniformly excellent, and the book, authorized by the Doyle estate, is a welcome addition to the Holmes canon. David Pitt
Copyright � American Library Association. All rights reserved

From the Inside Flap
Arthur Conan Doyle?s Sherlock Holmes is among the most famous literary figures of all time. For more than a hundred years, his adventures have stood as imperishable monuments to the ability of human reason to penetrate every mystery, solve every puzzle, and punish every crime.

For nearly as long, the macabre tales of H. P. Lovecraft have haunted readers with their nightmarish glimpses into realms of cosmic chaos and undying evil. But what would happen if Conan Doyle?s peerless detective and his allies were to find themselves faced with mysteries whose solutions lay not only beyond the grasp of logic, but of sanity itself.

In this collection of all-new, all-original tales, twenty of today?s most cutting edge writers provide their answers to that burning question.

?A Study in Emerald? by Neil Gaiman: A gruesome murder exposes a plot against the Crown, a seditious conspiracy so cunningly wrought that only one man in all London could have planned it?and only one man can hope to stop it.

?A Case of Royal Blood? by Steven-Elliot Altman: Sherlock Holmes and H. G. Wells join forces to protect a princess stalked by a ghost?or perhaps something far worse than a ghost.

?Art in the Blood? by Brian Stableford: One man?s horrific affliction leads Sherlock Holmes to an ancient curse that threatens to awaken the crawling chaos slumbering in the blood of all humankind.

?The Curious Case of Miss Violet Stone? by Poppy Z. Brite and David Ferguson: A girl who has not eaten in more than three years teaches Holmes and Watson that sometimes the impossible cannot be eliminated.

?The Horror of the Many Faces? by Tim Lebbon: Dr. Watson witnesses a maniacal murder in London?and recognizes the villain as none other than his friend, Mr. Sherlock Holmes.

With these and fourteen other dark tales of madness, horror, and deduction, a new and terrible game is afoot.

The terrifyingly surreal universe of horror master H. P. Lovecraft bleeds into the logical world of Sherlock Holmes, Sir Arthur Conan Doyle?s champion of rational deduction?in these brand-new stories by twenty of today?s top horror, mystery, fantasy, and science fiction writers, including:

? Steven-Elliot Altman
? Elizabeth Bear
? Poppy Z. Brite
? Simon Clark
? David Ferguson
? Paul Finch
? Neil Gaiman
? Barbara Hambly
? Caitlin R. Kiernan
? Tim Lebbon
? James Lowder
? Richard A. Lupoff
? F. Gwynplaine McIntyre
? John Pelan
? Steve Perry
? Michael Reaves
? Brian Stableford
? John P. Vourlis
? David Niall Wilson & Patricia Lee Macomber

Most helpful customer reviews

29 of 31 people found the following review helpful.
Three stars does not mean unreadable. That's what 1 is for.
By socrates17
I can half heartedly reccomend this with serious caveats.
Problem one. It is really a one-trick pony. OK. You get it. Holmes vs. various mythos creatures. This looks great on paper but does not sustain a book. If you are really interested, however, and since many of the stories are entertaining and a couple actually thought provoking, then buy it and read no more than one story a month, maybe every 6 weeks. This isn't only because of the limitations of the idea, but also because all but two authors chose (generally successfully) to mimic Doyle's/"Watson's" writing style.
Problem two. A disproportionate number of stories are based on The Shadow over Innsmouth. One that isn't, "The Curious Case of Miss Violet Stone," is, as has been pointed out by a previous review, based on The Shadow out of Time. This is one of the two best stories in the book. A few stories seem headed off down that sidetrack created by August Derleth where there was a chance in fighting back and winning with Help from Outside. In HPL doom was eventually inevitable and there was no Help available.
"Death Did Not Become Him" is very tenuously mythos being more related to the story of the Golem and Cabbalistic mysticism with a pretty lane excuse given for the connection.
Most of The Uspeakable Old Ones are named in various chants and so forth, but few put in an appearance. In the original HPL the power of suggestion hightened the suspense. Here it is merely disappointing. Shub-Niggurath has a cameo and I think (based on precious little evidence) that Nyarlathotep has some off-stage schtick. Most disappointing, Chthlhu Himself is totally AWOL, replaced by innumerable aquatic hybrids.
"The Case of the Antiquaritan's Niece," is vaguely related to "The Dunwich Horror."
The best story is by Neil Gaiman. More or less connected to At the Mountains of Madness, it also reminded me of the wonderful Kim Newman's Anno Dracula books.

11 of 11 people found the following review helpful.
Hypergeometry? Why, it's elementary!
By Alexander Scott
Many fans of the literature of H.P. Lovecraft wonder what his fiction would have been like if set in another era. Ramsey Campbell is perhaps the best representative of the '60s and '70s while John Tynes and his crew admirably adapt the core of Cthulhu to the 1990's. But what about the 1890's? Well, there is already a game afoot in that period and it is the inestimable Sherlock Holmes and his faithful companion and recorder Dr. John Watson. The 1890's of Sherlock Holmes brings to the table of the Lovecraftian corpus the very summit of the Enlightenment and Rationality to be broken on the jagged rocks of Madness and Otherworldliness. Before the humbling of the Great War, all the power and prestige of the West was to be found in London, as well as the darkness of poverty, suffering, and a bubbling social revolution, ripe to be exploited for the Mythos.

Some of the stories herein are mere supernatural detective tales. The Sherlock Holmes we know and love has never been beaten and can conquer even the eldritch and the horrific when armed with the Necronomicon. Here, the gnosticism of Abdul Al-Hazred is simply one more tool in the box of Holmes for fighting the forces of darkness. Rarer is the story where he must come to grips with something he can't explain, when his much vaunted intellect is vanquished by something too alien to be dealt with by mere humans. In a world of only rational numbers, the value of "pi" is insanity. I think only "The Horror of the many Faces" successfully pulls this off.

Not every one of these tales is about Sherlock Holmes. A few deal more or less exclusively with Dr. Watson, and one is even about Irene Adler. H.G. Wells makes a guest appearance, and "A Study in Emerald" has . . . well, the ending is too good to give any hints.

For anyone who enjoys both Lovecraft and Doyle, this is a great anthology. I think that the tone leans more towards the latter than the former, but it is better than much of the fiction published recently, and is perhaps as good as the anthology SHADOWS OVER INNSMOUTH edited by Stephen Jones.

10 of 12 people found the following review helpful.
A Mixed Bag
By Patrick J. Callahan
I have to agree with other reviews printed here. The book is something of a mixed bag. Few of the stories are well balanced quality pieces of professional writing. Their strengths and limitations differ.
Some of the stories show a paucity of knowledge about Lovecraft's work. In such stories, only a few of the most general references are made to the Lovecraftean canon. Otherwise the stories just suggest the pursuit of a "nightstalker" figure similar to a sort of Jack the Ripper. To justify the story's inclusion in this collection, the author tosses in a couple of Lovecraft's character names or place names such as "Cthulhu" or "Innsmouth" into the story. Nothing is ever done with these references, mind. That would require too much effort.
Some stories work pretty well because the writer has worked with the material before and knows it well. I think that Richard Lupoff's story "The Voorish Sign" is one of the book's best. But Lupoff has written and published other Sherlock Holmes pastiches over the years. He has a track record, so to speak.
Some of the most intriguing and most enjoyable stories set a Lovecraftian stage beautifully, drawing us in, getting us really eager to move on to the denouement. Unfortunately, it is as though the writer at this point does not know what to do with the situation he/she has established, and just . . . stops. Such is "The Mystery of the Worm" by John Pelan.
A series of biographic sketches appear at the end of the book, profiling the authors of the various stories. Here one sees quite a range of experience. Some of the writers have published a number of books and stories, and seem to have done their share of "weird tales." Others have published very little professionally, and seem to be either beginner professionals or serious amateurs. This may partly explain the sense of unevenness one gets from the book.
If I could ask for one thing, it would be a more genuine knowledge of H.P. Lovecraft's writings by some of the authors. Most of the writers, not surprisingly, have a good sense for Holmes and Watson, since Arthur Conan Doyle's characters are well known through a myriad of books and movies, although even here there are disappointments. One of the weakest stories in the book, "The Drowned Geologist" by Caitlin Kiernan, is just a long letter supposedly written to Dr. Watson -- but we learn at the end of the story, it was never mailed. This story reveals virtually no serious detailed knowledge of either Doyle's OR Lovecraft's writing. In fact, the only evidence that Holmes and Watson are even involved in the story at all comes in the letter's salutation, "My dear Dr. Watson." One suspects the author congratulated herself that she could make a token gesture toward the editors' requirements while writing something else entirely.
I enjoyed the book despite its uneven quality. It is the kind of book that is very good to take on an airplane trip. Three or four of the stories are very good.

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